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Frequently asked questions
Where do you deliver?
What is your delivery schedule?
COVID UPDATE: HOURS OF OPERATION ARE NOW MONDAY THROUGH FRIDAY 8AM-5PM UNTIL FURTHER NOTICE.
Local orders in Ho Chi Minh City placed before 1pm, may receive same day delivery where available. Orders placed after 1pm will be scheduled for next day delivery. You can view local delivery rates here.
All orders outside of Ho Chi Minh City will be scheduled and confirmed by our sales team.
Why do you vacuum seal your meals?
Vacuum sealing removes all oxygen from your meals, without introducing anything else into the container.
This means no unknown additives are needed, there are no weird tastes from preservatives, and your meals will taste just as good if you eat them the day they’re made or if you eat them 7-10 days later!
How long do the meals last?
Our meals have an average shelf life of 7-10 days in the fridge. If you find the need to freeze the meals, please do so before the use by date.
How do I warm up my meals?
All your meals are tested based on how they taste and hold up when heated in an 800W microwave, so this is our recommended heating method.
Remove the film before placing in the microwave, heat for 90-120 seconds.
As an alternative, you can transfer your meal from the plastic tray into an oven safe dish and heat in the oven, or heat on the stove in a non-stick frying pan.
Please note - our meal containers are microwave safe, but should not be placed in the oven or on the stove.
What if I have food allergies?
We make every effort and use best practices to avoid cross contamination, but we cannot guarantee that there won’t be any with your meals.
Food allergy reactions can range from mild to severe. We urge you to use caution when ordering from Only Natural, as some of our Signature Meals do contain common allergens such as peanuts, nuts, dairy, and wheat.
If you suffer from food allergies, we encourage you to contact us ahead of time as we are happy to address any questions or concerns you may have and inform you which meals are allergen free.
Where does your produce come from?
All of our produce is grown at our family farm in the agriculture heartland, Da Lat.
Only Natural produce are clean, green, safe and hand-picked at its best with love. Grown with organic inputs both sourced locally and imported from Japan and the Netherlands.
Our produce is Only Natural!
HACCP & VietGap Certified Farm
ISO 22000:2018 Certified Kitchen & Packing Facility